We genuinely care about our customers and want the best possible experience for you. That’s why we kindly urge you to read through our policy carefully — it helps prevent any misunderstandings or mistakes and ensures everything runs smoothly.
🛠️ Fulfilment & Delivery Timeline
- From dispatch, delivery usually takes 2–7 business days (please note: weekends are not included)
- During holiday periods, some delays may occur. December especially, please allow up to 14 business days for delivery. Our fulfilment partners are doing their best, and we appreciate your patience.
- Orders are sent to our fulfilment centre 12 hours after being placed. Any changes to your order can only be made in this time. More information below.
- We cannot issue refunds for late or failed deliveries.
🧵 Made-to-Order
All our T-shirts are created individually when you order. This means we can’t offer traditional exchanges unless the item is faulty or we’ve made a mistake with your order.
🕒 Amendments – 12-Hour Window
Once you place your order, you have 12 hours to request any changes — whether it’s size, colour, design, or address.
After this point, your order is sent to our fulfilment centre and can no longer be changed.
📏 Choosing the Right Size
To avoid disappointment, please check our size chart before ordering.
If you notice an error soon after placing your order, reach out within 12 hours and we’ll do our best to amend it before it enters production. Returns can't be accepted for sizes issues unless the item has been made incorrectly.
📦 Address Accuracy
Please double-check your delivery address before completing your purchase — particularly:
- Correct zip/post code
- Flat or apartment number if you live in a block of flats
- Building or unit name (if applicable)
We cannot offer refunds for failed deliveries caused by incorrect or incomplete addresses.
Please also make sure you provide a valid email address. If you don't want to receive email marketing from us, then please tick the box when checking out, or you can contact us and we'll remove you from the list if you forget to tick the box.
While phone numbers are helpful for couriers, email is our main way to contact you if something changes with your order.
🔁 Returns
If you need to return an item for any of the reasons outlined above, you have up to 14 days from delivery to do so.
Returns made due to change of mind or unwanted gifts will incur handling and production fees, as we operate as a small business and produce each item to order.
Before sending anything back, please contact us first so we can confirm the return process and make everything as smooth as possible.
To qualify for a return:
- Items must be unworn & unwashed.
- Return postage is at your own cost
- Please include your order number inside the parcel so we can match it quickly
